The lesson I learned from Samsung

I have an Android phone and an Android tablet, both made by Samsung. I like Android as an OS. It has progressed and functionality has improved with every update. Because Verizon is the provider for my cell phone, they put pressure on Samsung to keep the OS current, so I have a much more recent OS on my phone.

But, the WIFI tablet that I purchased has not had an OS update since I bought it a little over a year ago. I am running Android 4.1.2 on my Galaxy Note 10.1 where the current version of Android is 4.4.4.

On one level this is not a huge deal because the tablet still works and is fairly stable. But on the other hand, there is no reason why Samsung could not invest just a little bit of money into rolling out an update for my device. Some of the apps that I use have functionality that only works with more recent Android updates. While having an update is not the end of the world, it is annoying considering that Samsung has the wherewithal to produce the update.

The fact that Samsung has abandoned my device leads me to think that they are only concerned about selling new tablets and not concerned at all about supporting older hardware. When any of us have contacted Samsung support, the only response is a canned response saying that they cannot speculate on when updates will be released.

It is too bad, because their lack of concern will push me to look harder at an Apple device the next time I’m in the market for one.

Samsung’s lack of response is like a football team who squanders a big lead through careless play in the second half. The lack of response by Samsung might be the fumble that gives Apple the opportunity to go ahead.

So, if you are thinking about buying a Samsung Tablet, look very hard at the iPad or just know that you will have to live without OS updates or learn to root your tablet.

None of these options is very appealing to me.


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